SUPPORT YOUR
BUSINESS WITH
CONFIDENCE
Fast, Reliable, and Proactive IT Support That Keeps Your Business Running
“Supportive, reliable, responsive and innovative business. Good to have partnered with Confidence IT Ltd. Highly recommended.”
— Alex L.
Managed IT Support Services
Giving you confidence in your IT
Your IT systems should work seamlessly without disruptions. Our managed IT support services provide proactive maintenance, 24/7 monitoring, and expert support to keep your business running efficiently.
We handle software updates, security management, hardware troubleshooting, and network optimisation, so you can focus on your core operations. With unlimited on-demand support, you get fast resolutions to IT issues, minimising downtime and improving productivity.
IT Support Basics
With our managed IT support services, we take full responsibility for your entire network infrastructure and devices. From everyday troubleshooting to resolving complex technical issues, our team ensures your systems remain reliable and secure.
Microsoft 365 Administration
Manage, maintain and support your Microsoft 365 environment.
Network Management
Monitor your network infrastructure for any issues or improvements.
Physical and Cloud Server Management
Keep your physical or cloud servers updated and protected.
Cyber-security Health Checks
Continuously monitor and protect your users and devices from possible threats.
Vendor Management
Manage third-party applications and devices not supplied by Confidence IT.
Documentation & Policies
Detailed documentation on your infrastructure, devices and your working processes.
Strategic Consultancy
Advice on best practices for your business and future projects to help your business succeed.
Update & Patch Management
Making sure your devices and equipment are up-to-date and protected.
The Enhanced IT SUPPORT PACKAGE
We include vital services in our IT support package your business needs to stay secure and one step ahead. Below are some of the services your IT support package will include.
Unlimited Remote Support
Our dedicated technicians provide fast, expert assistance whenever you need it. We aim to answer calls within 30 seconds and resolve 90% of issues on first contact.
Device Monitoring
Our monitoring software tracks your devices and servers in real time, identifying and resolving issues before they impact your business.
Advanced Network Security
We protect your business with enterprise-grade security software that detects and blocks threats. Staff training is included to help identify and prevent cyber risks.
Microsoft 365 Backup & Recovery
All emails and data from Microsoft 365 are backed up and centrally managed, ensuring fast recovery when needed.
IT Asset Management & Reporting
Get monthly reports on device status, hardware life cycles, and asset tracking to plan IT upgrades effectively.
Email Security & Threat Protection
Block phishing, malware, and spam before they reach your team. Built-in staff training helps employees recognise and report threats easily.
Centrally Managed Anti-Virus
We include Bitdefender antivirus, fully managed to provide real-time protection across all devices.
Why Outsource Your IT?
Why Outsource Your IT Support To Confidence IT
More IT Resources for Less Cost
Outsourcing your IT support gives you access to a team of specialists with a broad skill set—without the expense of hiring, training, and maintaining an in-house IT team. You also avoid the high costs of enterprise-grade tools and infrastructure.
Stronger IT Strategy
An experienced IT provider keeps you ahead of technology trends and helps implement scalable, cost-effective solutions. We also reduce risks by proactively managing security, compliance, and system reliability.
Enhanced Security & Compliance
With cyber threats evolving daily, your business needs expert data protection and compliance management. We ensure your systems, backups, and policies meet industry regulations, reducing security risks and protecting your business from costly breaches.
DID YOU KNOW
Outsourcing your IT will cost less and provide a more diverse IT strategy.
Already have an internal IT Department?
Extend Your Internal IT Team Without the Overhead
Do you need extra IT support without the cost and hassle of hiring? Our IT department support services integrate seamlessly with your existing team, providing expert assistance where you need it most.
We offer specialist skills, additional resources, and flexible support, helping your business stay productive without overstretching your internal team.
Get in touch to see how we can strengthen your IT operations.
Customer Service
Putting people first
We strongly believe in a person-first culture. We make sure our staff are happy and supported so they can provide the best customer service to your business and staff.
We treat people with respect and understanding making it a happier and more successful partnership for all.
Why Choose Confidence IT
5-Star Google Rating
Bespoke Support Packages
First-Class Customer Service
People-First Business
Industry leading support tools
Expert Support Technicians
Industry Sectors
IT Support
for All Industries
Since our inception in 2001, we have supported many businesses from various industries. Whether as a fully outsourced IT Support department or working alongside an internal team, we have learned what is needed from the sectors and how we can support them better. Here are just some of the sectors we support.
How We Can Support You
Fully outsource your IT support department to Confidence IT or utilise our experience and tools to complement your internal IT team – we deliver the services your business needs.
