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Welcome to Confidence IT

Confidence IT is dedicated to providing top-tier IT solutions that drive business success. With a focus on innovation, reliability, and customer satisfaction, we offer a range of services tailored to meet the unique needs of our clients. Our expertise spans across IT support, asset management, network solutions, and more, ensuring your business operates at peak efficiency.

Confidence IT Courtyard
History

The History of

Confidence IT

Founded in 2001 by Alastair Smith, Confidence IT has grown from a small startup into a leading IT service provider. Over the years, we have achieved numerous milestones, including growing the expert team of nine staff, working with leading brands worldwide and being recognised as one of the go-to MSPs in Milton Keynes. Our journey is marked by continuous growth and a commitment to staying ahead of industry trends.

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Alastair Working | Confidence IT
Customer Service

Putting

people first

We strongly believe in a person-first culture. We make sure our staff are happy and supported so they can provide the best customer service to your business and staff.

We treat people with respect and understanding making it a happier and more successful partnership for all.

Putting People first

The Confidence IT Mission

Our mission is to empower businesses through innovative IT solutions and exceptional service. We strive to build lasting relationships with our clients by delivering reliable and customised IT services that drive operational efficiency and success.

MEET OUR IT CROWD

Meet the Team

Our team of IT professionals is the backbone of Confidence IT. With diverse expertise and a passion for technology, our team members are dedicated to providing the best possible service. From certified engineers to experienced support staff, every member plays a crucial role in achieving our mission.

Alastair Smith | Confidence IT

ALASTAIR

Alastair founded Confidence IT in 2001. He has over 20 years of experience in the IT industry and is incredibly knowledgeable on all aspects of information technology which allows us to be creative in tailoring solutions to suit our clients needs.

ALASTAIR

Managing Director

Duncan Smith | Confidence IT

DUNCAN

Duncan joined in 2003 to grow our development capabilities. He understands a wide variety of programming languages and has an uncanny ability to learn how businesses operate to help deliver automation and efficiency improvement projects.

DUNCAN

Engineering Director

DAVE

Dave joined us in 2014 and in a very short time established himself as a key member of the support team with his excellent variety of knowledge and organisation. He is extremely personable and provides plenty of our office banter!

DAVE

Business Development Director

Jo Jokiel | Confidence IT

JO

Jo joined us in the middle of 2016 and quickly became invaluable in the management team. Her strong administration and management background allows her to constantly drive our performance and efficiency.

JO

Office Manager

Aaron Halai | Confidence IT

AARON

Aaron joined us in the middle of 2018 and brings an excellent variety of corporate IT knowledge with him. He is confident, very personable and well mannered so really fits in well with our team and ethos!

AARON

Senior Support & Project Engineer

Wasek Talah | Confidence IT

WASEK

With a passion for customer service and problem-solving, Wasek ensures the support desk runs smoothly and your issues are resolved swiftly.

WASEK

Support Supervisor

Xavier | Confidence IT

XAVIER

Xavi joined us towards the end of 2018, his background is end-user support however has shown a great willingness and ability to learn enterprise systems. Well-spoken and mannered, he has quickly proved himself a real asset to the team!

XAVIER

Senior Support Technician

Rohin Dyer-Kubat | Confidence IT

ROHIN

Rohin joined the team in August 2022 and hit the ground running.  As front line support Rohin provides excellent customer service and great IT knowledge.

ROHIN

Support Technician

Making a difference

Our approach

To Managed

Services

Confidence IT is committed to providing excellent IT services to our clients with a personal hands-on and consultative approach combined with an effective use of initiative. We endeavor to understand your business and assist with your development and growth. Adding value, continuous support, and guidance, our committed Help Desk team aim to deliver the swiftest response to your IT support issues with passion and precision.

About Us | Confidence IT

GREAT CUSTOMER SERVICE

We have a friendly, personable and skilled support team waiting to help, and our Support Desk offers complete transparency to everything we do for you.

About Us | Confidence IT

RESOURCEFUL SOLUTIONS

We pride ourselves on our flexible approach and our ability to offer resourceful and creative solutions tailored to your business requirements.

About Us | Confidence IT

Cost-Effective Solutions

Our creative approach means we can develop a solution to not only suit your needs, but also your budget.

About Us | Confidence IT

Evolving Skillset

IT is constantly evolving so we continually strive to improve the service we offer through knowledge sharing, training, and research.

About Us | Confidence IT

Attention to Detail

Our team is highly skilled and dedicated and always endeavour to ensure your issues and projects are completed on time and to your satisfaction.

Why Choose Confidence IT

5-Star Google Rating
5-Star Google Rating
Bespoke Support Packages
Bespoke Support Packages
First-Class Customer Service
First-Class Customer Service
People-First Business
People-First Business
Industry Leading Support Tools
Industry leading support tools
Expert Support Technicians
Expert Support Technicians
About Us | Confidence IT
Brand

OUR BRAND –
IT’S IN OUR DNA

Our branding conveys a confident and stand-out work ethic which we always aspire to achieve in everything we do. The binary underline indicates the Information Technology roots of our business. Binary is to IT what DNA is to life; without DNA there is no life, and without binary, there is no technology.

All technology operates and communicates using binary – yes/no, on/off, true/false, A-Z, 0-9 – it all boils down to a simple chain of 1s and 0s!

What Customers Think of Confidence IT

antony myers
antony myers
Confidence IT are fast, friendly and competent - highly recommended!
Frank Olisadun
Frank Olisadun
Very good
Ellie Litvinenko
Ellie Litvinenko
Sammy not only resolved my issue but while doing so, he managed to assist me in resolving a separate one I'd never opened a ticket for. I am happy to say that he not only met but exceeded my expectations massively. I am very grateful for his help and assistance.
Samantha Secker
Samantha Secker
have worked with Confidence It for over 10 years, they have been amazing. The lads and Jo are all super friendly and very knowledgeable.
Janice Rentell
Janice Rentell
"We have been using Confidence IT for a few years now and they are always quick to respond to any issues we have and their technicians are always polite. Would highly recommend."
peter holmes
peter holmes
confidence IT have looked after us for almost four year and there service is excellent - they pick up any queries or problems which may arise straight away and look to sort asap. Customer support is 5 star ... dermaspa
Lee Hancox
Lee Hancox
We have worked with C-IT as a support provider for several years now and the support has always been professional and to the highest standard.
Tom Patrickson
Tom Patrickson
Provided significant assistance with numerous projects, including the implementation of a VOIP phone system across various sites. Demonstrated excellent responsiveness to all inquiries and resolved issues swiftly and efficiently. Highly Recommend.
Alex Lapushner
Alex Lapushner
Supportive, reliable, responsive and innovative business. Good to have partnered with Confidence IT Ltd. Highly recommended.
Diane Butterworth
Diane Butterworth
Friendly, fast and reliable service.

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Please note we cannot respond to support requests using this form. If you have a support query, please use the Get Help link above.

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