IT Support Pricing

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Business with

Confidence

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Managed IT Support | Confidence IT
Managed IT Support Services

HERE TO

SUPPORT YOU

Our managed IT support services offer businesses like yours a reliable and comprehensive solution to your IT needs. As an outsourced IT department or an extension of your existing IT department, we provide comprehensive support for all your IT needs.

Our team of highly skilled professionals is dedicated to ensuring your systems are always functioning at peak performance. We offer proactive maintenance, 24/7 monitoring, and unlimited on-demand support, leveraging our expertise to keep your business running smoothly.

Whether managing software updates or troubleshooting hardware issues, our managed IT support services give your business the peace of mind it needs to focus on its core operations.

OUR IT SUPPORT PACKAGE

We include vital services in our IT support package your business needs to stay secure and one step ahead. Below are some of the services your IT support package will include.

Confidence IT | Unlimited Remote Support - White

Unlimited Remote Support

A team of dedicated technicians is ready to resolve any IT issue you have. We aim to answer your call within 30 seconds and we have a first contact resolution rate of 90%.

Confidence IT | Device Monitoring - White

Device Monitoring

All of your devices and servers are monitored by our specialised software. This alerts the team to any issues before they affect your business.

Confidence IT | Network Security - White

Network Security

Enhanced network security software to protect your network from threats to your business. This software includes training for your staff to help spot any malicious activity.

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Microsoft 365 Backups

All of your 365 data and emails are backed up and centrally managed. This gives you peace of mind should you need to recover any data.

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Asset Management

You will receive a monthly report on the status of your devices, which creates your own asset list to keep track of hardware life cycles.

Confidence IT | Antivirus - White

Anti-Virus

Included Bitdefender antivirus to protect your devices. This is centrally managed to help us spot any issues before you do.

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Password Manager

Password manager to help keep your business safe by creating and securely storing complex passwords. 1Password can also auto-fill details and MFA information to make the sign-in process quicker

Confidence IT | Email Security - White

Email Security

Protect your business and staff from cyber attacks originating from email. This also includes training to help spot malicious emails and a quick and easy way for your team to report them.

Cybersecurity Training

Cybersecurity Training

Keep your team updated on how to stay safe with regular training provided by Curricula. Through their online portal you can provide your team with the tools and information to reduce the risk of scams and cyber attacks.

Why Outsource Your IT?

WHY YOU SHOULD OUTSOURCE

YOUR IT SUPPORT

Saving Money | Confidence IT

More Resources,

Lower Cost

Outsourcing IT support is a cost-effective solution for your company’s IT needs. With outsourcing, you can access a wider pool of resources, including specialised skills and expertise that may not be available in-house. Additionally, outsourcing IT support can help you reduce costs associated with hiring, training, and retaining IT staff and costly technology investments.

Strategy Icon | Confidence IT

Diversify your

IT Strategy

You gain access to the latest technology and tools by diversifying your IT strategy. IT outsourcing companies have a deeper understanding of the latest trends and innovations in the industry. They can help you implement new technologies and solutions to stay competitive. Additionally, outsourcing can help you mitigate risks associated with technology failures or security breaches, as IT vendors have the expertise and resources to manage these issues more effectively.

Cybersecurity | Confidence IT

Protection &

Compliance

Outsourcing IT support can help you ensure compliance with industry regulations and protect your business against cyber threats. IT outsourcing companies have a comprehensive understanding of regulatory requirements and can help you implement security measures to safeguard your data and systems. Additionally, outsourcing IT support can help you stay up-to-date with the latest security protocols and best practices, reducing the risk of costly data breaches and other security incidents.

Read more about the benefits of outsourcing your IT support in our blog here

Managed IT Support | Confidence IT
DID YOU KNOW

Outsourcing your IT will cost less and provide a more diverse IT strategy.

Get In Touch

Book an IT Strategy Meeting

We can discuss how Confidence IT can solve your immediate issues and plan for the future. We can also answer any other questions you have about the services your business needs.

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Get a Quote

Request an IT Support Quote

Need to get a quick cost for your IT Support?

Answer a few simple questions about your business and receive a quote for IT Support. It’s as simple as that!

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What Customers Think of Confidence IT

 
 
 
 
 Confidence IT Ltd 
 
 
 Confidence IT Ltd
  
 35 Google reviews 
 
 Write a review 
  
 
 
 
 
 
 
 
 
  
 
 
 
 antony myers 
 
 
 antony myers 
 
 
 
  
Confidence IT are fast, friendly and competent - highly recommended!
  
 
  
 
 
 
 Frank Olisadun 
 
 
 Frank Olisadun 
 
 
 
  
Very good
  
 
  
 
 
 
 Ellie Litvinenko 
 
 
 Ellie Litvinenko 
 
 
 
  
Sammy not only resolved my issue but while doing so, he managed to assist me in resolving a separate one I'd never opened a ticket for. I am happy to say that he not only met but exceeded my expectations massively. I am very grateful for his help and assistance.
  
 
  
 
 
 
 Samantha Secker 
 
 
 Samantha Secker 
 
 
 
  
have worked with Confidence It for over 10 years, they have been amazing. The lads and Jo are all super friendly and very knowledgeable.
  
 
  
 
 
 
 Janice Rentell 
 
 
 Janice Rentell 
 
 
 
  
"We have been using Confidence IT for a few years now and they are always quick to respond to any issues we have and their technicians are always polite. Would highly recommend."
  
 
  
 
 
 
 peter holmes 
 
 
 peter holmes 
 
 
 
  
confidence IT have looked after us for almost four year and there service is excellent  - they pick up any queries or problems which may arise straight away and look to sort asap.  Customer support is 5 star ... dermaspa
  
 
  
 
 
 
 Lee Hancox 
 
 
 Lee Hancox 
 
 
 
  
We have worked with C-IT as a support provider for several years now and the support has always been professional and to the highest standard.
  
 
  
 
 
 
 Tom Patrickson 
 
 
 Tom Patrickson 
 
 
 
  
Provided significant assistance with numerous projects, including the implementation of a VOIP phone system across various sites. Demonstrated excellent responsiveness to all inquiries and resolved issues swiftly and efficiently. Highly Recommend.
  
 
  
 
 
 
 Alex Lapushner 
 
 
 Alex Lapushner 
 
 
 
  
Supportive, reliable, responsive and innovative business. Good to have partnered with Confidence IT Ltd. Highly recommended.
  
 
  
 
 
 
 Diane Butterworth 
 
 
 Diane Butterworth 
 
 
 
  
Friendly, fast and reliable service.
Co-Managed

Already have an

internal IT Department?

Would you like to extend your internal IT support team but want to avoid going through the trouble of hiring and training?

Talk to us about how we can support your internal IT Department.

Co-Managed IT Services
Co-Managed IT Support
Complete Managed IT Services

OUR ‘CAN DO’ APPROACH

When choosing an IT provider you need to be confident that they can provide the right level of support needed for your business.  You need a team of experts with the right skills and attitude to cope with your day-to-day and ongoing IT requirements.

Confidence IT has decades of experience throughout the team and is confident to take on any IT challenge a business might have.

Some of the solutions we provide are…

  • VLAN design and implementation

  • VoIP and telephony solutions

  • Advanced Client and Server security
  • Process Automation and Optimisation using technology
  • Network cabling projects
  • CCTV and door entry solutions
  • Hardware repairs
Why Us?

WHAT CAN WE

DO FOR YOU?

Two clients rarely have the same IT support requirements. We’ll look at your infrastructure, listen to what you need, then provide a bespoke package tailored to your business.

Our managed IT support contracts cover remote and on-site support for desktops, servers, and network equipment. We also include regular maintenance of all systems, proactive monitoring, managed security, and, patch management. Together with scheduled site visits, change requests, and full support of cloud IT platforms.

Our key objective is to keep your IT running smoothly and to prevent problems from disrupting your business.

Safesmart | Confidence IT
Case study

SAFESMART

Safesmart provide fire safety and health & safety software and services, and their clients are in many different sectors ranging from national multi-site retailers to small primary schools.

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