IT Support Pricing

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BUSINESS WITH

CONFIDENCE

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Managed IT Support | Confidence IT
Managed IT Support Services

HERE TO

SUPPORT YOU

Discover reliable and comprehensive managed IT support services tailored to your business needs.

Our team of highly skilled professionals is dedicated to ensuring your systems are always functioning at peak performance. With proactive maintenance, 24/7 monitoring, and unlimited on-demand support, we leverage our expertise to keep your business running smoothly.

Whether managing software updates or troubleshooting hardware issues, our managed IT support services give your business the peace of mind it needs to focus on its core operations.

OUR IT SUPPORT PACKAGE

We include vital services in our IT support package your business needs to stay secure and one step ahead. Below are some of the services your IT support package will include.

Confidence IT | Unlimited Remote Support - White

Unlimited Remote Support

A team of dedicated technicians is ready to resolve any IT issue you have. We aim to answer your call within 30 seconds and we have a first contact resolution rate of 90%.

Confidence IT | Device Monitoring - White

Device Monitoring

All of your devices and servers are monitored by our specialised software. This alerts the team to any issues before they affect your business.

Confidence IT | Network Security - White

Network Security

Enhanced network security software to protect your network from threats to your business. This software includes training for your staff to help spot any malicious activity.

Confidence IT | Microsoft 365 Backups - White

Microsoft 365 Backups

All of your 365 data and emails are backed up and centrally managed. This gives you peace of mind should you need to recover any data.

Confidence IT | Asset Management and Reporting - White

Asset Management

You will receive a monthly report on the status of your devices, which creates your own asset list to keep track of hardware life cycles.

Confidence IT | Antivirus - White

Anti-Virus

Included Bitdefender antivirus to protect your devices. This is centrally managed to help us spot any issues before you do.

Confidence IT | Password Manager - White

Password Manager

Password manager to help keep your business safe by creating and securely storing complex passwords. 1Password can also auto-fill details and MFA information to make the sign-in process quicker

Confidence IT | Email Security - White

Email Security

Protect your business and staff from cyber attacks originating from email. This also includes training to help spot malicious emails and a quick and easy way for your team to report them.

Cybersecurity Training

Cybersecurity Training

Keep your team updated on how to stay safe with regular training provided by Curricula. Through their online portal you can provide your team with the tools and information to reduce the risk of scams and cyber attacks.

Support Basics

IT Support

Basics

When your business is covered by our IT managed services we manage your entire network infrastructure and devices.

From basic advice and troubleshooting to diagnosing and resolving complex issues, we offer fully managed IT support services backed by clear Service Level Agreements (SLAs). We take full responsibility for your technology needs, providing comprehensive support that includes:

Microsoft 365 Management

Microsoft 365 Administration

Manage, maintain and support your Microsoft 365 environment.

Network Management | Confidence IT

Network Infrastructure Management

Monitor your network infrastructure for any issues or improvements.

Server Management

Physical & Cloud Server Management

Keep your physical or cloud servers updated and protected.

Cyber Security Health Checks | Confidence IT

Cybersecurity Health Checks

Continuously monitor and protect your users and devices from possible threats.

Vendor Management

Vendor Management

Manage third-party applications and devices not supplied by Confidence IT.

Documentation

Documentation

Detailed documentation on your infrastructure, devices and your working processes.

Strategic Consulting

Strategic Consulting

Advise on best practices for your business and future projects to help your business succeed.

Patch Management

Patch Management

Making sure your devices and equipment are up-to-date and protected.

Customer Service

Putting people first

We strongly believe in a person-first culture. We make sure our staff are happy and supported so they can provide the best customer service to your business and staff.

We treat people with respect and understanding making it a happier and more successful partnership for all.

Putting People first
Why Outsource Your IT?

WHY YOU SHOULD OUTSOURCE

YOUR IT SUPPORT

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More Resources,

Lower Cost

By outsourcing, you gain access to a broader pool of resources, including specialised skills and expertise that may not be available in-house. Additionally, outsourcing IT support can help you reduce costs associated with hiring, training, and retaining IT staff, along with costly technology investments.

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Diversify your

IT Strategy

IT outsourcing companies offer a deep understanding of industry trends and innovations, helping you implement new technologies to stay competitive. Additionally, outsourcing mitigates risks associated with technology failures or security breaches, as IT vendors have the expertise and resources to manage these issues effectively.

Cybersecurity | Confidence IT

Protection &

Compliance

IT outsourcing companies possess a comprehensive understanding of regulatory requirements, assisting you in implementing security measures to safeguard your data and systems. Additionally, outsourcing ensures your business stays current with the latest security protocols, reducing the risk of costly data breaches and other security incidents.

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Managed IT Support | Confidence IT
DID YOU KNOW

Outsourcing your IT will cost less and provide a more diverse IT strategy.

Why Choose Confidence IT

5-Star Google Rating
5-Star Google Rating
Bespoke Support Packages
Bespoke Support Packages
First-Class Customer Service
First-Class Customer Service
People-First Business
People-First Business
Industry Leading Support Tools
Industry leading support tools
Expert Support Technicians
Expert Support Technicians

What Customers Think of Confidence IT

antony myers
antony myers
Confidence IT are fast, friendly and competent - highly recommended!
Frank Olisadun
Frank Olisadun
Very good
Ellie Litvinenko
Ellie Litvinenko
Sammy not only resolved my issue but while doing so, he managed to assist me in resolving a separate one I'd never opened a ticket for. I am happy to say that he not only met but exceeded my expectations massively. I am very grateful for his help and assistance.
Samantha Secker
Samantha Secker
have worked with Confidence It for over 10 years, they have been amazing. The lads and Jo are all super friendly and very knowledgeable.
Janice Rentell
Janice Rentell
"We have been using Confidence IT for a few years now and they are always quick to respond to any issues we have and their technicians are always polite. Would highly recommend."
peter holmes
peter holmes
confidence IT have looked after us for almost four year and there service is excellent - they pick up any queries or problems which may arise straight away and look to sort asap. Customer support is 5 star ... dermaspa
Lee Hancox
Lee Hancox
We have worked with C-IT as a support provider for several years now and the support has always been professional and to the highest standard.
Tom Patrickson
Tom Patrickson
Provided significant assistance with numerous projects, including the implementation of a VOIP phone system across various sites. Demonstrated excellent responsiveness to all inquiries and resolved issues swiftly and efficiently. Highly Recommend.
Alex Lapushner
Alex Lapushner
Supportive, reliable, responsive and innovative business. Good to have partnered with Confidence IT Ltd. Highly recommended.
Diane Butterworth
Diane Butterworth
Friendly, fast and reliable service.
Get In Touch

Book an IT

Strategy Meeting

We can discuss how Confidence IT can solve your immediate issues and plan for the future. We can also answer any other questions you have about the services your business needs.

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Get a Quote

Request an IT

Support Quote

Need to get a quick cost for your IT Support?

Answer a few simple questions about your business and receive a quote for IT Support. It’s as simple as that!

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Co-Managed

Already have an

internal IT Department?

Are you considering expanding your internal IT support team without the hassle of hiring and training new staff?

Look no further!

Our specialised IT department support services are designed to seamlessly extend your internal IT capabilities, allowing you to focus on your core business operations. With our expertise and resources, we can augment your existing IT department, providing the support and assistance you need to achieve your business goals.

Contact us today to discuss how we can support your internal IT team and streamline your operations.

Co-Managed IT Services
Industry Sectors

IT Support 

for All Industries

Since our inception in 2001, we have supported many businesses from various industries. Whether as a fully outsourced IT Support department or working alongside an internal team, we have learned what is needed from the sectors and how we can support them better. Here are just some of the sectors we support.

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Financial Services

From accountants to financial advisors and LLPs, we are committed to delivering the IT Support your business needs.

Financial Services
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Manufacturing

From Automotive and Robotics to Food production, we know what your business needs to succeed.

Manufacturing
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Professional Services

From Heating Engineers to Marketing and Recruitment. We have the knowledge to make you more productive and efficient.

Professional Services
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Engineering & Construction

Providing the Engineering and Construction sector with the robust support needed.

Engineering & Construction

How We Can Support You

Fully outsource your IT support department to Confidence IT or utilise our experience and tools to complement your internal IT team – we deliver the services your business needs.

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IT Support

A team of dedicated experts waiting to resolve any IT issues your business has, quickly and efficiently.

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Business Phone Systems

Connect your team and your customers with a business VoIP phone system. Hassle free installation and tons of features to help your business succeed.

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Cybersecurity

Keep your business, your data and your users safe from malicious threats. We offer a complete cybersecurity audit to keep you safe.

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Automation

Integrate your software, automate your process or connect to your suppliers and customers. Our development team are here to make your business more productive.

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Case study

SAFESMART

Safesmart provide fire safety and health & safety software and services, and their clients are in many different sectors ranging from national multi-site retailers to small primary schools.

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OUR PARTNERS