Managed IT Support Services
HERE TO
SUPPORT YOU
Our managed IT support services offer businesses a reliable and comprehensive solution to their IT needs. As an outsourced IT department or an extension of their existing IT department, we provide comprehensive support for a range of IT issues.
Our team of skilled professionals offer proactive maintenance, 24/7 monitoring, and unlimited on-demand support to ensure that our clients’ systems are functioning at peak performance.
Whether it’s managing software updates or troubleshooting hardware issues, our managed IT support services offer businesses the peace of mind they need to focus on their core operations.
IT SUPPORT
OUR IT SUPPORT PACKAGE
Apart from expert advice and excellent customer service, we include key services in our IT support package your business needs to stay secure and one step ahead. Below are some of the services you IT support package includes.
Unlimited Remote Support
A team of dedicated technicians is ready to resolve any IT issue you have. We aim to answer your call within 30 seconds and we have a first contact resolution rate of 90%.
Device Monitoring
All of your devices and servers are monitored by our specialised software. This alerts the team to any issues before they affect your business.
Network Security
We use enhanced network security software to help protect your network from threats to your business. This software also includes training for your staff to help spot any malicious activity.
Microsoft 365 Backups
All of your 365 data and emails are backed up and centrally managed. This gives you peace of mind should you need to recover any data.
Asset Management & Reporting
You will receive a monthly report on the status of your devices, which creates your own asset list to keep track of hardware life cycles.
Anti-Virus
Bitdefender anti-virus software is included at no extra charge to make sure your devices are always protected. This is centrally managed to help us spot any issues before you do.
Password Manager
Password manager to help keep your business safe by creating and securely storing complex passwords. 1Password can also auto-fill details and MFA information to make the sign-in process quicker
Email Security
Protect your business and staff from cyber attacks originating from email. This also includes training to help spot malicious emails and a quick and easy way for your team to report them.
“Proactive, competent and efficient support service with lots of experience from different fields of IT”
Rob How
DID YOU KNOW
Outsourcing your IT will cost less and provide a more diverse IT strategy.
Why Us?
WHAT CAN WE
DO FOR YOU?
Two clients rarely have the same IT support requirements. We’ll look at your infrastructure, listen to what you need, then provide a bespoke package tailored to your business.
Our managed IT support contracts cover remote and on-site support for desktops, servers, and network equipment. We also include regular maintenance of all systems, proactive monitoring, managed security, and, patch management. Together with scheduled site visits, change requests, and full support of cloud IT platforms.
Our key objective is to keep your IT running smoothly and to prevent problems from disrupting your business.
Complete Managed IT Services
OUR ‘CAN DO’ APPROACH
When choosing an IT provider you need to be confident that they can provide the right level of support needed for your business. You need a team of experts with the right skills and attitude to cope with your day-to-day and ongoing IT requirements.
Confidence IT has decades of experience throughout the team and is confident to take on any IT challenge a business might have.
Some of the solutions we provide are…
- All Microsoft Client and Server Operating Systems
- All Microsoft Client & Server Applications & databases – including CRM, Dynamics, SharePoint
- Countless third party applications
- All brands of firewall and network switch configuration
- Advanced network security and monitoring
- Comprehensive Backup, Disaster Recovery and Business Continuity Solutions
- Managed Internet Connectivity
Why Outsource Your IT?
WHY YOU SHOULD OUTSOURCE
YOUR IT SUPPORT
More Resources, Lower Cost
Outsourcing IT support can be a cost-effective solution to your company’s IT needs. With outsourcing, you can access a wider pool of resources, including specialized skills and expertise that may not be available in-house. Additionally, outsourcing IT support can help you reduce costs associated with hiring, training, and retaining IT staff, as well as costly technology investments.
Diversify your IT Strategy
By diversifying your IT strategy you gain access to the latest technology and tools. IT outsourcing companies have a deeper understanding of the latest trends and innovations in the industry and can help you implement new technologies and solutions to stay competitive in the market. Additionally, outsourcing can help you mitigate risks associated with technology failures or security breaches, as IT vendors have the expertise and resources to manage these issues more effectively.
Protection and compliance
Outsourcing IT support can help you ensure compliance with industry regulations and protect your business against cyber threats. IT outsourcing companies have a comprehensive understanding of regulatory requirements and can help you implement security measures to safeguard your data and systems. Additionally, outsourcing IT support can help you stay up-to-date with the latest security protocols and best practices, reducing the risk of costly data breaches and other security incidents.
Asset Management
IT Asset
Management
Keeping track of your IT hardware and software assets is crucial to maintaining compliance and business continuity.
As part of our Managed IT Support contracts, you will get detailed reports of your IT infrastructure to help make more informed decisions when replacing or upgrading IT equipment and help keep you compliant with international standards and regulations.
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CONTACT US
Please note we cannot respond to support requests using this form. If you have a support query, please log a ticket with the helpdesk or call the support team on 01908 237007.
Not sure where to start?
Book your Free, no obligation consultation now. Remote or in-person consultations to discuss your IT requirements.
