Managed IT Support Services
Here To
Support Your
Business
Discover reliable and comprehensive managed IT support services tailored to your business needs.
Our team of highly skilled professionals is dedicated to ensuring your systems are always functioning at peak performance. With proactive maintenance, 24/7 monitoring, and unlimited on-demand support, we leverage our expertise to keep your business running smoothly.
Whether managing software updates or troubleshooting hardware issues, our managed IT support services give your business the peace of mind it needs to focus on its core operations.
IT Support Basics
When your business is covered by our IT managed services, we manage your entire network infrastructure and devices.
From basic advice and troubleshooting to diagnosing and resolving complex issues, we offer fully managed IT support services backed by clear Service Level Agreements (SLAs). We take full responsibility for your technology needs, providing comprehensive support that includes:
Microsoft 365 Administration
Manage, maintain and support your Microsoft 365 environment.
Network Management
Monitor your network infrastructure for any issues or improvements.
Physical and Cloud Server Management
Keep your physical or cloud servers updated and protected.
Cyber-security Health Checks
Continuously monitor and protect your users and devices from possible threats.
Vendor Management
Manage third-party applications and devices not supplied by Confidence IT.
Documentation & Policies
Detailed documentation on your infrastructure, devices and your working processes.
Strategic Consultancy
Advice on best practices for your business and future projects to help your business succeed.
Update & Patch Management
Making sure your devices and equipment are up-to-date and protected.
OUR IT SUPPORT PACKAGE
We include vital services in our IT support package your business needs to stay secure and one step ahead. Below are some of the services your IT support package will include.
Unlimited Remote Support
A team of dedicated technicians is ready to resolve any IT issue you have. We aim to answer your call within 30 seconds and have a first-contact resolution rate of 90%.
Device Monitoring
Our specialised software monitors all of your devices and servers, alerting the team to any issues before they affect your business.
Network Security
We use enhanced network security software to protect your network from threats to your business. This software includes training for your staff to help spot any malicious activity.
Microsoft 365 Backups
All of your 365 data and emails are backed up and centrally managed, giving you peace of mind should you need to recover any data.
Asset Management
You will receive a monthly report on the status of your devices, which creates your asset list to keep track of hardware life cycles.
Anit-Virus Software
Centrally managed Bitdefender anti-virus software is included to help protect your devices.
Email Security
Protect your business and staff from cyber attacks originating from email. This software also includes training to help spot malicious emails and a quick and easy way for your team to report them.
DID YOU KNOW
Outsourcing your IT will cost less and provide a more diverse IT strategy.
Why Outsource Your IT?
Why You should Outsource Your IT Support To COnfidence IT
More Resources For Less Money
By outsourcing, you gain access to a broader pool of resources, including specialised skills and expertise that may not be available in-house. Additionally, outsourcing IT support can help you reduce costs associated with hiring, training, and retaining IT staff, along with costly technology investments.
Diversify Your IT Stratey
IT outsourcing companies offer a deep understanding of industry trends and innovations, helping you implement new technologies to stay competitive. Additionally, outsourcing mitigates risks associated with technology failures or security breaches, as IT vendors have the expertise and resources to manage these issues effectively.
Protection & Compliance
IT outsourcing companies possess a comprehensive understanding of regulatory requirements, assisting you in implementing security measures to safeguard your data and systems. Additionally, outsourcing ensures your business stays current with the latest security protocols, reducing the risk of costly data breaches and other security incidents.
Customer Service
Putting people first
We strongly believe in a person-first culture. We make sure our staff are happy and supported so they can provide the best customer service to your business and staff.
We treat people with respect and understanding making it a happier and more successful partnership for all.
Why Choose Confidence IT
5-Star Google Rating
Bespoke Support Packages
First-Class Customer Service
People-First Business
Industry leading support tools
Expert Support Technicians
What Customers Think of Confidence IT
Co-Managed
Already have an internal IT Department?
Are you considering expanding your internal IT support team without the hassle of hiring and training new staff?
Look no further!
Our specialised IT department support services are designed to seamlessly extend your internal IT capabilities, allowing you to focus on your core business operations. With our expertise and resources, we can augment your existing IT department, providing the support and assistance you need to achieve your business goals.
Contact us today to discuss how we can support your internal IT team and streamline your operations.
Industry Sectors
IT Support
for All Industries
Since our inception in 2001, we have supported many businesses from various industries. Whether as a fully outsourced IT Support department or working alongside an internal team, we have learned what is needed from the sectors and how we can support them better. Here are just some of the sectors we support.
How We Can Support You
Fully outsource your IT support department to Confidence IT or utilise our experience and tools to complement your internal IT team – we deliver the services your business needs.
