Managed IT Support Services
Get Fast, Proactive, and Secure IT Support to Keep Your Business Running Smoothly
“Supportive, reliable, responsive and innovative business. Good to have partnered with Confidence IT Ltd. Highly recommended.”
— Alex L.
Empower Your Business with Expert IT Support
Comprehensive managed IT support services to help businesses stay secure and efficient. Our experts deliver:
Proactive IT Maintenance
Prevent problems before they interrupt your operations.Proactive IT Maintenance
We maintain your systems with regular updates, patches, and checks. This helps reduce downtime, improve performance, and keep your business running smoothly.
24/7 System Monitoring
Catch and fix issues before your staff even notices.24/7 System Monitoring
We monitor your network, servers, and devices around the clock. If something goes wrong, we are alerted and fix it—often before it affects your team.
Fast, Reliable IT Support
Speak to real people. Get real solutions when you need them, fast.Fast, Reliable IT Support
Our engineers respond quickly and solve most issues on the first contact. There are no delays or jargon—just clear, effective support when you need it.
We act as your outsourced IT department, ensuring you have secure, scalable, and cost-effective IT solutions.
All-Inclusive Managed IT Support to Keep Your Business Running
Our managed IT support covers every aspect of your IT infrastructure, ensuring performance, security, and reliability.
Microsoft 365 Support & Admin
Microsoft 365 Support & Admin
Manage users, licenses, and security settings.
Business Network Management
Business Network Management
Monitor, secure, and optimise network performance.
Cloud & Server Management
Cloud & Server Management
Maintain, update, and secure cloud and physical servers.
Cybersecurity Audits & Compliance
Cybersecurity Audits & Compliance
Identify security gaps and ensure regulatory compliance.
Third-Party Vendor Coordination
Third-Party Vendor Coordination
Manage IT vendors to streamline business operations.
IT Documentation & Policy Management
IT Documentation & Policy Management
Keep track of systems, assets, and compliance records.
IT Strategy & Consultancy
IT Strategy & Consultancy
Plan IT upgrades, cloud migration, and business continuity.
Automated Patch & Security Updates
Automated Patch & Security Updates
Keep all devices up-to-date and protected.
We provide business IT support tailored to your needs, whether you have 10 users or 100+.
Why Outsource Your Businesses
IT Support To Confidence IT
More IT Resources for Less Cost
More IT Resources for Less Cost
Outsourcing your IT support gives you access to a team of specialists with a broad skill set, without the expense of hiring, training, and maintaining an in-house IT team. You also avoid the high costs of enterprise-grade tools and infrastructure.
Stronger IT Strategy
Stronger IT Strategy
An experienced IT provider keeps you ahead of technology trends and helps implement scalable, cost-effective solutions. We also reduce risks by proactively managing security, compliance, and system reliability.
Enhanced Security & Compliance
Enhanced Security & Compliance
With cyber threats evolving daily, your business needs expert data protection and compliance management. We ensure your systems, backups, and policies meet industry regulations, reducing security risks and protecting your business from costly breaches.
A Simple, Stress-Free Onboarding Process
A Clear Process. Minimal Disruption. Ongoing Support.
Switching IT providers can feel like a big step. We make it simple. Our onboarding process is structured, transparent, and designed to fit around your daily operations, so you can stay focused on your business while we handle the technical details.
We start with a meeting to introduce our team, answer your questions, and discuss any urgent needs or upcoming projects.
Our technicians assess your existing network, devices, and systems. We audit your environment, document everything, and flag areas where performance or security could improve.
Timeframe: A few days to a couple of weeks, depending on the size and complexity of your setup.
We deploy our remote support and monitoring tools across your devices. We keep interruptions to a minimum by scheduling work around your team’s availability.
Your team learns how to raise support tickets, what response times to expect, and how to get the most from our service.
Once everything’s in place, your support services officially begin. You’ll have full access to our helpdesk, monitoring, and proactive IT support from here.
We follow up with a call or meeting to discuss our findings, gather your feedback, and ensure that everything is running smoothly.
We check in regularly to discuss performance, new requirements, and future projects, helping your business get long-term value from your IT setup.
Case Study: Strategic IT Partnership For Health & Safety Compliance Software Company
As Safesmart’s client base grew, the business needed a reliable IT partner to support its expanding operations. With increased demand for technical support and evolving compliance requirements, Safesmart looked for a local, hands-on provider who could understand their business and scale IT systems accordingly.
FAQs About Managed IT Services
A Managed IT Service provider manages your day-to-day IT operations, including system monitoring, helpdesk support, cybersecurity, backups, and more. We act as your outsourced IT department, keeping your systems running reliably while you focus on your business.
Our support packages include unlimited remote support, proactive system monitoring, patch management, cybersecurity protection, cloud service management, regular reporting, and strategic IT advice. We tailor every package to meet your business needs.
We respond to most tickets within minutes. For urgent issues, we escalate immediately. Our support team is local, and we prioritise fast resolution so your team can stay productive.
Yes. Many of our clients rely on us as their complete IT department. We handle everything from user support and hardware setup to network maintenance and strategic planning.
Absolutely. We often work alongside internal IT teams to provide extra coverage, project support, or specialised services such as cybersecurity, cloud migrations, or compliance consulting.
Security is built into everything we do. From endpoint protection and firewall management to staff training and regular audits, we help protect you against cyber threats.
We typically support SMEs with 10–250 users, but we can scale our services up or down depending on your requirements.
We aim to minimise disruption. Our onboarding process is structured around your team’s availability and includes careful planning, remote deployment tools, and clear communication at every stage.
You can contact us via email, phone, or our dedicated support portal. We also train your team on how to log tickets and what to expect from our support process.
Yes. We don’t just fix problems, we help you plan for the future. Our team provides regular reviews and expert advice to support your growth, align your IT with business goals, and make smarter technology decisions.
DID YOU KNOW
Outsourcing your IT will cost less and provide a more diverse IT strategy.
Uncover Hidden Risks in Your Microsoft 365 Setup
Your Microsoft 365 environment may be leaving your business exposed, from misconfigured permissions to overlooked compliance gaps. This free whitepaper walks you through an audit checklist used by IT professionals to uncover security flaws, inefficiencies, and hidden costs.
Download now and take the first step toward a more secure, optimised Microsoft 365 setup.
Get the FREE Audit Guide
Already have an internal IT Team?
Extend Your Internal IT Team Without the Overhead
Trusted Across Industries Since 2001
Since 2001, we’ve partnered with businesses across a wide range of industries — from fully managing their IT environments to working seamlessly alongside internal teams. Over the years, we’ve gained deep insight into each sector’s specific needs and challenges, allowing us to deliver tailored support that truly makes a difference. Here are just some of the sectors we’re proud to support:
How We Can Support You
Fully outsource your IT support department to Confidence IT or utilise our experience and tools to complement your internal IT team – we deliver the services your business needs.
