IT Support
For The Manufacturing Industry
From Automotive and Robotics to Food Production and Plastics, we deliver IT Support to keep production flowing
Customised Technology Solutions for the Manufacturing Industry
We recognise the manufacturing industry’s unique challenges and ever-evolving regulatory requirements. We aim to alleviate your IT concerns by ensuring your systems run smoothly, giving you one less thing to worry about in a highly regulated and demanding environment.
Why Manufacturers Want to Work with Confidence IT
Proactive Maintenance for Minimal Downtime
Proactive Maintenance for Minimal Downtime
We monitor systems, such as PLCs and SCADA, in real-time to detect and resolve issues before they interrupt production.
Cybersecurity for All Systems
Cybersecurity for All Systems
Protect both your factory floor and your office systems with layered security, including network segmentation, managed firewalls, antivirus, and employee awareness training.
IT Support to Suit Your Schedule
IT Support to Suit Your Schedule
We schedule upgrades, fixes, and onboarding outside busy shifts to reduce interruptions to your operations.
Knowledgeable Engineers
Knowledgeable Engineers
Our team collaborates closely with production managers, engineering leads, and operational teams to ensure everything runs smoothly.
IT Support Aligned with UK Manufacturing Standards
We help you stay compliant with industry and security requirements including:
Cyber Essentials / Cyber Essentials Plus
ISO 27001 (Information Security Management)
ISO 9001 (Quality Management Systems)
- NCSC guidance for industrial control systems
- Support for GDPR compliance around production and employee data
Our approach ensures your technology supports audit readiness and meets customer and supplier expectations.
Onboarding That’s Structured and Simple
Site Review & Network Audit
Site Review & Network Audit
We inspect your network layout, devices, control systems, and workstations.
Tool Deployment & Configuration
Tool Deployment & Configuration
We install secure remote monitoring tools, configure alerts, and document your environment to ensure optimal performance.
Staff Setup & Training
Staff Setup & Training
Your team gets easy-to-follow guidance on how to raise support tickets and get help quickly.
Go Live
Go Live
We activate your support service with minimal disruption, keeping production on track.
Post-Go Live Review
Post-Go Live Review
We follow up to address any issues, answer questions, and plan for improvements.
What You Can Expect From Confidence IT
Less Downtime – Proactive fixes before faults disrupt the line
Tighter Security – Firewalls, access control, and regular updates
Smoother Projects – Help integrating ERP systems or expanding infrastructure
Ongoing Support – Always available when your team needs help
Case Study: No Cyber Essentials, No M.O.D. Contract
The business had been awarded work with public sector partners, but couldn’t proceed without Cyber Essentials certification. Their current setup included legacy systems, inconsistent security policies, and no formal disaster recovery or data retention plans. The risks were clear: failing the audit would mean losing the opportunity to deliver key government projects.
FAQs
We schedule planned maintenance around shift patterns and communicate with your teams to find low-impact windows. Our remote tools also enable quick and quiet fixes.
Yes. We can help you pass Cyber Essentials or Cyber Essentials Plus, support alignment with ISO 27001 and ISO 9001, and maintain best practices across your network.
Yes. While most issues are resolved remotely, we provide on-site visits when required, especially for more complex setups or physical equipment checks.
You can raise a support ticket by phone, email, or through our secure portal. We’ll also train your team on how to get help quickly.
Yes. We often support in-house IT teams by handling day-to-day support, patching, or compliance, allowing your staff to focus on strategic work or projects.
Why Choose Confidence IT
Reliable IT Support
Tailored Solutions
Lightning Fast Response
Proactive Protection
Business Ready Security
Scales With You
Trusted Across Industries Since 2001
Since 2001, we’ve partnered with businesses across a wide range of industries — from fully managing their IT environments to working seamlessly alongside internal teams. Over the years, we’ve gained deep insight into each sector’s specific needs and challenges, allowing us to deliver tailored support that truly makes a difference. Here are just some of the sectors we’re proud to support:
How We Can Support You
Fully outsource your IT support department to Confidence IT or utilise our experience and tools to complement your internal IT team – we deliver the services your business needs.
