Co-Managed IT Support Services
Get More from Your Internal IT Without Hiring More Staff
If your internal IT team is overstretched, lacks specialist skills, or needs help during busy periods, our Co-Managed IT Support service is here to support you.
We work alongside your existing team, giving them access to our expertise, tools, and staffing without replacing them or forcing you to hire additional staff.
Is Co-Managed IT Right for You?
Co-managed IT is ideal if you:
- Have a small internal team struggling to keep up.
- Need support with specific projects, cybersecurity or upgrades.
- Want to stay in control, but need outside help you can trust.
- Are a school, academy trust, or larger business with IT needs beyond internal capacity.
How Co-Managed IT Support Can Benefit You
Specialist Expertise on Tap
Specialist Expertise on Tap
Access skills your team may lack — from cybersecurity and cloud management to Microsoft 365 support and compliance.
Scalable Support When You Need It
Scalable Support When You Need It
Scale up support during busy periods or roll it back when things are quiet. No long-term hiring required.
Stronger Cybersecurity
Stronger Cybersecurity
Cyber threats evolve constantly. We help you stay ahead with advanced protection, patching, threat monitoring and response.
Free Up Your IT Team
Free Up Your IT Team
Let your internal team focus on strategy and innovation, while we handle day-to-day support and maintenance.
Cost-Effective Flexibility
Cost-Effective Flexibility
You only pay for the support and software you need, nothing more.
Compliance Made Easy
Compliance Made Easy
We help you stay on top of data protection, GDPR, and other regulations with minimal fuss.
How Our Pricing Works
Every co-managed setup is unique. Your monthly cost depends on:
- The number of servers (physical or virtual)
- Network complexity (e.g. switches, WAPs, firewalls)
- Software requirements (e.g. antivirus, backup, Microsoft 365 support)
- Level of on-site vs remote support needed
We’ll give you a clear, custom quote after a quick discovery call.
Co-Managed FAQs
Co-managed IT support is a flexible service where Confidence IT works alongside your in-house IT team to share responsibilities, offer specialist skills, and reduce their workload, without replacing them.
Fully managed IT replaces your internal team. Co-managed support supplements it, giving you access to extra resources and expertise while keeping control in-house.
It’s ideal for schools and larger businesses with a small IT department that requires assistance with projects, cybersecurity, or day-to-day support.
We can assist with cybersecurity, cloud solutions, Microsoft 365, remote monitoring, compliance, backup systems, and handling user support.
Yes, you stay in charge. We simply add capacity, fill skills gaps, and handle agreed responsibilities. It’s a true partnership.
Pricing depends on your specific needs, including the number of servers, network setup, required on-site visits, and any additional software such as antivirus or backup systems.
No. We offer flexible terms based on your needs and budget. Whether it’s project-based or ongoing support, we tailor it to meet your needs.
Absolutely. We can step in to cover sick leave, holidays, or spikes in workload, ensuring business continuity and reduced pressure on your team.
Yes. We have extensive experience supporting schools and academies with secure, budget-conscious solutions tailored to the education sector.
Why Choose Confidence IT
5-Star Google Rating
Bespoke Support Packages
First-Class Customer Service
People-First Business
Industry leading support tools
Expert Support Technicians
Trusted Across Industries Since 2001
Since 2001, we’ve partnered with businesses across a wide range of industries — from fully managing their IT environments to working seamlessly alongside internal teams. Over the years, we’ve gained deep insight into each sector’s specific needs and challenges, allowing us to deliver tailored support that truly makes a difference. Here are just some of the sectors we’re proud to support:
How We Can Support You
Fully outsource your IT support department to Confidence IT or utilise our experience and tools to complement your internal IT team – we deliver the services your business needs.
