EXPERT IT SUPPORT AT A REASONABLE COST
Since our inception in 2001, our IT Support packages have evolved from a simple break-fix service where customers would call us when something broke to the proactive, all-inclusive service we provide today.
Your business and its users must be protected from potential threats and downtime that could affect your business productivity, efficiency and, ultimately, revenue.

A Fully Managed IT Support Service
When We Say Fully Managed, We Mean It.
Experience the difference with our fully managed IT services, tailored to your business’s unique needs.
Whether you require comprehensive IT support or prefer to extend your internal IT department, we’ve got you covered. Our commitment as an IT service provider is to guide you through your IT journey safely and transparently. With upfront pricing and transparent processes, you can trust that we always have your business’s best interests at heart.
Contact us today to learn more about our fully managed IT solutions and how we can support your business’s success.
Pricing
WHAT’S INCLUDED?
Essential
- Unlimited Remote Support
- Anti-Virus Software
- Microsoft 365 Management
- Helpdesk Portal
- Monthly Usage Reports
- Backup Monitoring
- 24/7 Alert Monitoring
- Business Hours SLA
Enhanced
- Everything Included in Basic, plus
- Microsoft 365 Backups
- Password Manager
- Email Phishing Prevention
- Network Security Monitoring
- Proactive Workstation and Server Maintenance
- Subscription Management & Documentation
- Enhanced Cybersecurity Management
- IT Audit & Health Check
- Cybersecurity Awareness Training
Premium
- Everything Included in Professional, Plus
- Microsoft 365 Business Premium License
- On-Site Support*
- Quarterly Penetration Testing
- Cyber Essentials Certification
Trusted Across Industries Since 2001
Since 2001, we’ve partnered with businesses across a wide range of industries — from fully managing their IT environments to working seamlessly alongside internal teams. Over the years, we’ve gained deep insight into each sector’s specific needs and challenges, allowing us to deliver tailored support that truly makes a difference. Here are just some of the sectors we’re proud to support:
How We Can Support You
Fully outsource your IT support department to Confidence IT or utilise our experience and tools to complement your internal IT team – we deliver the services your business needs.