IT SUPPORT
SERVICES
HAVE CONFIDENCE IN YOUR IT AGAIN
CALL 01908 237007
FRUSTRATED BY
RECURRING IT ISSUES?
There’s nothing worse than having the same IT issues stopping you from working over and over again. Downtime caused by having your issues investigated, but not totally resolved.
UNHAPPY WITH YOUR IT
PROVIDER?
Slow response times, missed deadlines and a lack of care are the main reasons why business like yours are looking to change their IT support provider.
Your IT Department
Needs Support
Hiring another technician can be expensive, especially if you’re needing someone with more knowledge and expertise.
We’ll take care of the IT
You take care of business
PROACTIVE BEATS
REACTIVE
Our proactive approach means we find and resolve faults before they become a problem for your business. Our 24/7 monitoring alerts us to any potential issues helping your business run smoother.
- Inventory Management
- Centrally Managed Antivirus
- Penetration Testing
FAST RESPONSE,
FASTER RESOLUTION
Our support desk of technicians are ready to resolve your IT issues quickly, efficiently and with minimal disruption to your business. We aim to answer all calls within one minute and emails within 1 hour. Great customer service is at the front of our approach to IT support.
- 1 hour SLA
- 60% Frist response resolution
- Monthly performance reports
STRENGTH IN
NUMBERS
Outsourcing your IT support, even when you have an internal IT department is a great way to expand your team without the overheads of hiring another technician. We’re there to cover holidays, sick leave or to add knowledge and an extra pair of hands for any IT projects.
- Wider knowledge
- Resource cover
- Low cost
Benefits
KEY BENEFITS OF OUR
IT SUPPORT SERVICES
Unlimited Remote Support
A team of dedicated technicians is ready to resolve any IT issue you have. We aim to answer your call within 30 seconds and we have a first contact resolution rate of 90%.
Device Monitoring
All of your devices and servers are monitored by our specialised software. This alerts the team to any issues before they affect your business.
Network Security
We use enhanced network security software to help protect your network from threats to your business. This software also includes training for your staff to help spot any malicious activity.
Microsoft 365 Backups
All of your 365 data and emails are backed up and centrally managed. This gives you peace of mind should you need to recovery any data.
Asset Management & Reporting
You will receive a monthly report on the status of your devices, which creates your own asset list to keep track of hardware life cycles.
Antivirus
Bitdefender antivirus software is included at no extra charge to make sure your devices are always protected. This is centrally managed to help us spot any issues before you do.
Password Manager
Password manager to help keep your business safe by creating and securely storing complex passwords. 1Password can also auto-fill details and MFA information to make the sign-in process quicker
Email Security
Protect your business and staff from cyber attacks originating from email. This also includes training to help spot malicious emails and a quick and easy way for your team to report them.
Want Confidence
in your IT?
Take your first step toward tech confidence. Your success is our priority.
Ready to experience the Confidence IT advantage?
Fill out the form below, and let’s kickstart your journey to IT excellence!
