The Number 1 3cx reseller in Milton Keynes
YOUR NEXT-GEN COMMUNICATIONS SYSTEM
3CX is more than just a phone system.
It is a fully equipped, robust communications platform which allows your business to communicate with it’s staff and customers – anywhere, anytime.
3CX is the number one VoIP phone system choice for over 600,000+ businesses worldwide.
WHY IS 3CX THE BEST SOLUTION FOR YOUR BUSINESS?
Telephony
Deskphone, Web Client and Mobile Apps for remote working.
Video
Video calling is included as standard. No add-ons, no extra cost.
Live Chat
Talk with your customers in real-time via your website or WhatsApp!
SMS
Allow your customers to interact with you instantly.
Integrations
Integrate your communication system with your CRM and Microsoft 365.
Low Cost
Save money on your phone bills, add-ons and hardware.
Flexible
Keep your numbers, choose your phones and your provider. Your communication system is ready to scale when you are.
Secure
It has advanced security features to keep you protected.
Install Anywhere
Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
3CX APPS & FEATURES
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. Customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
3CX Apps for Android & IOS Devices
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer WhatsApp messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure
Send & Receive Business SMS/MMS
- Send SMS / MMS to your customers
- Route SMS to multiple agents so no message goes unanswered
- Keep personal mobile numbers private
3CX Live Chat: Next Level Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or 3CX App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
WhatsApp Integration
- Manage WhatsApp messages directly from one platform
- Messages are logged, to ensure no response violates company policies
- Staff do not need to give out their personal WhatsApp numbers
- Chat conversations are logged centrally
- WhatsApp messages can be sent to a queue of agents to share the load
User-Friendly Web Client & Desktop Apps
- Work from anywhere – multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, WhatsApp and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- ● View the status of your colleagues
Integrated Video Conferencing
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
3CX is the No 1 VoIP phone system for over 600,000+ businesses worldwide.
3CX: A POWERFUL CALL CENTRE
With 3CX, you get advanced call centre features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact centre technology.
- Switchboard and wallboard
- Call Centre Reporting – user activity, team queue, SLA and more!
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Call Recordings
- Hot Desking
- Create your own call flows with 3CX Call Flow Designer
SECURITY & BACKUP
When it comes to VoIP security, 3CX sets the standard. 3CX’s built-in security features have been exclusively developed to protect your PBX system from attacks.
- Increased secure web server configuration
- Automatic detection & blacklisting of SIP attack tools
- Global IP Blocklist automatically updated for participating PBXs
- Traffic to 3CX apps is encrypted via the 3CX Tunnel
- Voice traffic is encrypted via SRTP
- Automatic generation and management of SSL certs
- Qualys labs A+ rating and Immunilabs A Rating
- Automatic failover for instant backup
- Encryption between the browser and the website is ensured via HTTPS
- Limit access to 3CX management console based on IP
SLASH COSTS
Reduce your ongoing telecommunication costs with 3CX.
- Decrease your Phone Bill by up to 80%
- Licensing is based on number of simultaneous calls and not extensions
- Make free interoffice calls and branch calls
- Free calls to remote workers with web clients and iOS / Android apps
- Use prominent SIP trunks to reduce outbound call charges
- Eliminate 800 number phone bills with WebRTC integration
- Use International DIDs & IP Telephony so customers can call in at competitive rates
CRM INTEGRATION
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, HubSpot and more! This is how 3cx integration can help you:
- Call journaling
- Creates a new customer record for new numbers
- Saves agents time searching
- Chat journaling when using 3CX Live Chat
- Call logging in your CRM records – even when using 3CX Apps!
3CX CALL FLOW DESIGNER
By utilising 3CX’s Call Flow Designer, you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:
- Call routing based on customer authentication
- Automatic outbound dialler
- Call back scheduler
- Credit Card Authentication
- Phone Orders
- Surveys
- Automated Text to Speech & Speech to Text in 120 languages
Why Choose Confidence IT
5-Star Google Rating
Bespoke Support Packages
First-Class Customer Service
People-First Business
Industry leading support tools
Expert Support Technicians
HOTEL PBX FEATURES
3CX’s hotel module enables you to provide high-end service minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:
- Check-in/out of Guests
- Sets extension to match guest name
- Billing of external calls
- Scheduling of wake-up calls
- Blocking of external calls in vacant rooms
3CX is easy to install and easy to manage
WANTING TO INSTALL 3CX YOURSELF?
No problem.
Download your 3CX Software here, and away you go.
You’ll need to create an account with 3CX and follow the instructions to download and setup the software.
If you would like one of our technicians to help you install 3CX or talk you through best practices, you can contact us.
Trusted Across Industries Since 2001
Since 2001, we’ve partnered with businesses across a wide range of industries — from fully managing their IT environments to working seamlessly alongside internal teams. Over the years, we’ve gained deep insight into each sector’s specific needs and challenges, allowing us to deliver tailored support that truly makes a difference. Here are just some of the sectors we’re proud to support:
How We Can Support You
Fully outsource your IT support department to Confidence IT or utilise our experience and tools to complement your internal IT team – we deliver the services your business needs.
