Managed IT Support Services
Here to
support Your
Milton Keynes
Business
Discover reliable and comprehensive managed IT support services for businesses in Milton Keynes.
Our team of highly skilled professionals is committed to ensuring your systems consistently operate at their best. With proactive maintenance, round-the-clock monitoring, and unlimited on-demand support, we harness our expertise to maintain the smooth operation of your business.
Whether managing software updates or troubleshooting hardware issues, our managed IT support services provide your business with the peace of mind it needs, allowing you to focus on its core operations.
OUR IT SUPPORT PACKAGE
We include vital services in our IT support package your business needs to stay secure and one step ahead. Below are some of the services your IT support package will include.
Unlimited Remote Support
A team of dedicated technicians is ready to resolve any IT issue you have. We aim to answer your call within 30 seconds and we have a first contact resolution rate of 90%.
Device Monitoring
All of your devices and servers are monitored by our specialised software. This alerts the team to any issues before they affect your business.
Network Security
Enhanced network security software to protect your network from threats to your business. This software includes training for your staff to help spot any malicious activity.
Microsoft 365 Backups
All of your 365 data and emails are backed up and centrally managed. This gives you peace of mind should you need to recover any data.
Asset Management
You will receive a monthly report on the status of your devices, which creates your own asset list to keep track of hardware life cycles.
Anti-Virus
Included Bitdefender antivirus to protect your devices. This is centrally managed to help us spot any issues before you do.
Password Manager
Password manager to help keep your business safe by creating and securely storing complex passwords. 1Password can also auto-fill details and MFA information to make the sign-in process quicker
Email Security
Protect your business and staff from cyber attacks originating from email. This also includes training to help spot malicious emails and a quick and easy way for your team to report them.
Cybersecurity Training
Keep your team updated on how to stay safe with regular training provided by Curricula. Through their online portal you can provide your team with the tools and information to reduce the risk of scams and cyber attacks.
Support Basics
IT Support
Basics
When your business is covered by our IT managed services we manage your entire network infrastructure and devices.
From basic advice and troubleshooting to diagnosing and resolving complex issues, we offer fully managed IT support services backed by clear Service Level Agreements (SLAs). We take full responsibility for your technology needs, providing comprehensive support that includes:
Microsoft 365 Administration
Manage, maintain and support your Microsoft 365 environment.
Network Infrastructure Management
Monitor your network infrastructure for any issues or improvements.
Physical & Cloud Server Management
Keep your physical or cloud servers updated and protected.
Cybersecurity Health Checks
Continuously monitor and protect your users and devices from possible threats.
Vendor Management
Manage third-party applications and devices not supplied by Confidence IT.
Documentation
Detailed documentation on your infrastructure, devices and your working processes.
Strategic Consulting
Advise on best practices for your business and future projects to help your business succeed.
Patch Management
Making sure your devices and equipment are up-to-date and protected.
Customer Service
Putting people first
We strongly believe in a person-first culture. We make sure our staff are happy and supported so they can provide the best customer service to your business and staff.
We treat people with respect and understanding making it a happier and more successful partnership for all.
Why Outsource Your IT?
WHY YOU SHOULD OUTSOURCE
YOUR IT SUPPORT
More Resources,
Lower Cost
By outsourcing, you gain access to a broader pool of resources, including specialised skills and expertise that may not be available in-house. Additionally, outsourcing IT support can help you reduce costs associated with hiring, training, and retaining IT staff, along with costly technology investments.
Diversify your
IT Strategy
IT outsourcing companies offer a deep understanding of industry trends and innovations, helping you implement new technologies to stay competitive. Additionally, outsourcing mitigates risks associated with technology failures or security breaches, as IT vendors have the expertise and resources to manage these issues effectively.
Protection &
Compliance
IT outsourcing companies possess a comprehensive understanding of regulatory requirements, assisting you in implementing security measures to safeguard your data and systems. Additionally, outsourcing ensures your business stays current with the latest security protocols, reducing the risk of costly data breaches and other security incidents.
DID YOU KNOW
Outsourcing your IT will cost less and provide a more diverse IT strategy.
IT Support
Milton Keynes
Supporting businesses in Milton Keynes for over 20 years
Our longstanding commitment to the local community has helped countless enterprises thrive with our reliable and comprehensive managed IT support services. With two decades of experience, we understand the unique challenges businesses face in Milton Keynes and are dedicated to providing tailored solutions that drive success.
What Customers Think of Confidence IT
Why Choose Confidence IT
5-Star Google Rating
Bespoke Support Packages
First-Class Customer Service
People-First Business
Industry leading support tools
Expert Support Technicians
Co-Managed
Already have an
internal IT Department?
Are you considering expanding your internal IT support team without the hassle of hiring and training new staff?
Look no further!
Our specialised IT department support services are designed to seamlessly extend your internal IT capabilities, allowing you to focus on your core business operations. With our expertise and resources, we can augment your existing IT department, providing the support and assistance you need to achieve your business goals.
Contact us today to discuss how our Milton Keynes Team can support your internal IT team and streamline your operations.
Industry Sectors
IT Support
for All Industries
Since our inception in 2001, we have supported many businesses from various industries in Milton Keynes and the surrounding areas. Whether as a fully outsourced IT Support department or working alongside an internal team, we have learned what is needed from the sectors and how we can support them better. Here are just some of the sectors we support.
Financial Services
From accountants to financial advisors and LLPs, we are committed to delivering the IT Support your business needs.
Manufacturing
From Automotive and Robotics to Food production, we know what your business needs to succeed.
How We Can Support You
Fully outsource your IT support department to Confidence IT or utilise our experience and tools to complement your internal IT team – we deliver the services your business needs.
