Strategic IT Partnership with Safesmart

Safesmart is a UK-based provider of fire safety and health & safety compliance software. Their flagship platform, Smartlog, helps organisations across sectors — including education, retail, and facilities management — streamline their risk management and meet statutory safety obligations.

As Safesmart’s client base grew, the business needed a reliable IT partner to support its expanding operations. With increased demand for technical support and evolving compliance requirements, Safesmart looked for a local, hands-on provider who could understand their business and scale IT systems accordingly.

• Growing demand for day-to-day IT support

• Need for improved system resilience and flexibility

• Rising hardware and server maintenance costs

• Compliance goals requiring stricter information security controls

• Lack of centralised cloud-based collaboration tools

Confidence IT partnered with Safesmart to support their operations across all significant areas of IT and telecoms:

• Managed IT Support
  We delivered responsive helpdesk services, ongoing maintenance, and proactive monitoring to reduce downtime and ensure consistent performance.

• Telecoms Support
  We maintained their communications systems to ensure reliable, uninterrupted connectivity across offices and remote users.

• Microsoft 365 Migration
  We successfully migrated Safesmart’s email and business data to Microsoft 365. This gave their team secure, anytime-anywhere access to files and communications — ideal for hybrid work. It also eliminated the need for costly on-site servers, cutting ongoing hardware and maintenance expenses.

• Support in Achieving ISO 27001 & ISO 9001
  Our team played a key role in supporting Safesmart’s successful attainment of ISO 27001 (Information Security) and ISO 9001 (Quality Management). We ensured their IT infrastructure met the strict standards for security, process consistency, and data handling.

• Ongoing Strategic Consultation
  We continue to meet regularly with Safesmart’s directors and account managers to align IT strategy with their business roadmap.

• Improved team productivity through Microsoft 365 cloud tools

• Lower server-related costs and reduced onsite infrastructure

• Enhanced security and compliance posture

• Achieved ISO 27001 and ISO 9001 certification with confidence

• Ongoing, trusted relationship with a dedicated IT partner

Safesmart trusted Confidence IT for our proactive approach, strong local presence, and ability to grow alongside them. Our technical guidance, reliable support, and practical problem-solving made us a natural fit as their long-term IT partner.