Ransomware Recovery and Cybersecurity Overhaul

After falling victim to a highly targeted Akira ransomware attack, the business’s core systems were compromised, including their virtual servers, databases, and backups. The attack bypassed existing defences and destroyed recovery options in an attempt to extort a six-figure ransom. Our team was brought in to lead the full recovery and harden the client’s cybersecurity posture.

• Immediate Containment
  We worked quickly to assess damage, isolate affected infrastructure, and redirect critical systems to a secure standby server. Priority endpoints were scanned and certified clean before being reconnected.

• Full Endpoint Audit and Remediation
  We deployed the Huntress agent to all endpoints to identify the source of the attack and confirm that no lingering threats remained. Missing or unmonitored systems were located via IP scanning and brought under central management.

• Antivirus Upgrade
  Legacy antivirus (Sophos) was removed and replaced with Bitdefender, offering improved threat detection and remediation capabilities.

• Server Assessment and Recovery
  On-site analysis was carried out to inspect the damaged host server. Where possible, VMs were recovered and core services reinstated (Active Directory, file shares, Sage). In worst-case areas, clean infrastructure was rebuilt from scratch.

• Backup & DR Reinforcement
  A new off-site backup system was introduced with enhanced security layers. We also began planning for long-term disaster recovery improvements, including server replication and virtualisation.

• Post-Incident Cybersecurity Strategy
  We helped the client define and implement policy changes to:

  • Remove unnecessary admin access

  • Tighten firewall rules and NAT exposure

  • Roll out structured cybersecurity training

  • Start their Cyber Essentials certification process

  • Review potential data disclosure obligations under GDPR

They were able to resume core operations within days, avoid ransom payment, and strengthen their overall security posture. The business is now pursuing Cyber Essentials certification and implementing long-term disaster recovery (DR) measures to protect against future incidents.

They selected Confidence IT based on our rapid response, technical expertise, and clear communication during a critical moment. Our ability to act decisively, provide a step-by-step recovery plan, and guide them through a difficult situation built long-term trust.