Managed IT Support Services In London
Get Fast, Proactive, and Secure IT Support to Keep Your Business Running Smoothly
“Supportive, reliable, responsive and innovative business. Good to have partnered with Confidence IT Ltd. Highly recommended.”
— Alex L.
Empower Your Business with
Expert IT Support
London is one of the world’s most competitive business hubs, and IT is at the heart of keeping your operations running smoothly. Whether you have an internal IT team or need to outsource completely, Confidence IT offers managed IT services that fit your needs. We cater to businesses with 10 to 150 users, providing tailored, reliable support at a fixed monthly cost.
IT Challenges for London Businesses
Businesses in London face specific IT challenges that require careful consideration and expert solutions:
Cybersecurity Threats
With the financial and tech sectors based in London, the city is a prime target for cybercriminals. Data breaches and ransomware attacks can disrupt your business and tarnish your reputation.
Remote & Hybrid Working
The shift to remote and hybrid work models is ongoing across London’s industries. Businesses need IT systems that allow employees to work from anywhere without compromising security or productivity.
High IT Costs
Hiring and retaining an internal IT team can be expensive, especially considering salaries, benefits, and training. This can be particularly challenging for small to mid-sized businesses in London.
We act as your outsourced IT department, ensuring you have secure, scalable, and cost-effective IT solutions.
Our IT Support Services
Confidence IT offers a comprehensive range of managed IT services, designed to meet the needs of growing businesses in London.
Fully Managed IT Support Services
For businesses without an internal IT team, we provide a complete, outsourced IT department. We manage your entire IT infrastructure, ensuring that everything runs smoothly and securely.
What’s Included
24/7 monitoring: We monitor your systems to catch potential issues before they affect your business.
Unlimited remote support: Our helpdesk team can provide fast solutions to any problems.
Proactive maintenance: We routinely perform system checks and updates to avoid disruptions and maintain system performance.
Fixed monthly pricing: No surprise costs. Our fixed monthly fee provides predictable costs and comprehensive IT support.
Co-Managed IT Support
For businesses that already have an internal IT team but need extra support, we offer co-managed IT services.
What’s Included
Strategic support: We work alongside your internal IT staff to enhance your IT infrastructure, providing expert advice and troubleshooting for more complex issues.
Flexible support coverage: You can rely on us for extra help during busy periods, holidays, or when your internal team is unavailable.
Advanced security services: We bolster your cybersecurity efforts with cutting-edge tools, regular security assessments, and end-user training to prevent human error.
Cost savings: Our co-managed IT solution reduces the need to expand your internal IT team, saving you the cost of recruitment and salary overheads.
Cybersecurity Services
Cyber threats are constantly evolving, and businesses in London need advanced protection to stay one step ahead.
What’s included
Endpoint protection: We deploy robust security solutions to protect all devices that access your network, including laptops, smartphones, and desktops.
Threat detection & monitoring: Our security experts monitor your systems 24/7 for signs of breaches or malware, quickly neutralising threats before they cause damage.
Security audits: We conduct regular security audits to ensure compliance with the latest regulations and identify weaknesses in your systems.
Employee training: A significant percentage of cyberattacks are caused by human error. We provide training to reduce the likelihood of phishing and social engineering attacks.
Comprehensive IT Support to Keep Your Business Running
Our managed IT support covers every aspect of your IT infrastructure, ensuring performance, security, and reliability.
Microsoft 365 Support & Admin
Manage users, licenses, and security settings.
Business Network Management
Monitor, secure, and optimise network performance.
Cloud & Server Management
Maintain, update, and secure cloud and physical servers.
Cybersecurity Audits & Compliance
Identify security gaps and ensure regulatory compliance.
Third-Party Vendor Coordination
Manage IT vendors to streamline business operations.
IT Documentation & Policy Management
Keep track of systems, assets, and compliance records.
IT Strategy & Consultancy
Plan IT upgrades, cloud migration, and business continuity.
Automated Patch & Security Updates
Keep all devices up-to-date and protected.
We provide business IT support tailored to your needs, whether you have 10 users or 100+.
Advanced IT Support Package for
Maximum Security & Efficiency
Our enhanced IT support plan includes everything you need to secure, manage, and optimise your IT infrastructure.
Unlimited Remote IT Support
Our dedicated technicians provide fast, expert assistance whenever you need it. We aim to answer calls within 30 seconds and resolve 90% of issues on first contact.
24/7 Device Monitoring & Maintenance
Our monitoring software tracks your devices and servers in real time, identifying and resolving issues before they impact your business.
Advanced Network Security & Firewall Protection
We protect your business with enterprise-grade security software that detects and blocks threats. Staff training is included to help identify and prevent cyber risks.
Microsoft 365 Backup & Disaster Recovery
All emails and data from Microsoft 365 are backed up and centrally managed, ensuring fast recovery when needed.
IT Asset Tracking & Inventory Reporting
Get monthly reports on device status, hardware life cycles, and asset tracking to plan IT upgrades effectively.
Enterprise-Grade Email Security & Anti-Phishing Protection
Block phishing, malware, and spam before they reach your team. Built-in staff training helps employees recognise and report threats easily.
Centrally Managed Anti-Virus
We include Bitdefender antivirus, fully managed to provide real-time protection across all devices.
User Cyber Security Awareness Training
Regular online training via Curricula keeps your team informed on the latest cyber threats, reducing the risk of scams and attacks.
Why Businesses in London Choose
Confidence IT
Over 20 Years of Expertise
Confidence IT has been providing reliable IT support to businesses since 2001. Our long history in the industry means we have the experience to handle even the most complex IT challenges.
Proven Satisfaction
We have a strong Google customer satisfaction rating from real clients who appreciate our proactive service and responsive support.
Fixed, Predictable Pricing
No hidden fees or unexpected charges. Our fixed-price managed IT support packages give you clear, predictable costs.
UK-Based Technicians
All our support team members are UK-based, offering you quick response times and local expertise.
Partner with Confidence IT for managed IT support that aligns with your business goals in London.
DID YOU KNOW
Outsourcing your IT will cost less and provide a more diverse IT strategy.
Get IT Support That Works for Your London Business
Confidence IT provides managed IT and cybersecurity solutions that meet the unique needs of businesses in London. Whether you need full IT management or co-managed support to assist your internal team, we’ve got you covered.
Don’t let IT challenges hold your business back. Contact us today to find out how we can support your London-based business with reliable, cost-effective IT services.
Why Choose Confidence IT
Reliable IT Support
Tailored Solutions
Lightning Fast Response
Proactive Protection
Business Ready Security
Scales With You
Trusted Across Industries Since 2001
Since 2001, we’ve partnered with businesses across a wide range of industries — from fully managing their IT environments to working seamlessly alongside internal teams. Over the years, we’ve gained deep insight into each sector’s specific needs and challenges, allowing us to deliver tailored support that truly makes a difference. Here are just some of the sectors we’re proud to support:
