BigChange Integration for Field Service Efficiency

A leading UK-based provider of industrial air compressor systems and maintenance services.

The client has a legacy on-premises Dynamics AX system, which was used for contract, operations, and stock control management, as well as being heavily integrated with their accounting tools.

They had decided to adopt BigChange JobWatch, a job management and mobile workforce platform; however, they needed both systems to be integrated and run in tandem.

Their objective was to allow existing business operations to continue without interruption while transitioning to JobWatch to streamline operational efficiency, improve engineer scheduling, and centralise service data across departments.

• Lack of in-house knowledge of legacy AX system due to age and relevant staff leaving/retiring
• No off-the-shelf solution to allow the two systems to integrate with one another
• Necessity for seamless and real-time integration between their AX system and JobWatch
• Disparate systems for managing jobs, customer data, and mobile workforce activities
• Limited visibility into field operations and engineer productivity

Confidence IT designed, developed, and continues to maintain and enhance a suite of applications providing all their integration requirements:

• Infrastructure Readiness: Audited their network and device setup to ensure optimal performance and support for BigChange’s requirements.
• API Endpoints: Multiple APIs to expose the AX system and handle inbound data.
• Data Transformation: Process to handle data conversion, error correction, and conflict resolution between the two systems.
• Data Triggers: Automation events and monitoring data changes to ensure real-time synchronisation.
• Message Queues: Enables robust asynchronous communication between applications.
• Secure Data: Communication between systems and applications is secured and encrypted.
• Quality Assurance, Version Control, and Deployment Pipelines: All applications are managed using Microsoft Azure DevOps, providing secure code repositories, build and deployment pipelines, release approval, and version control.
• Training & Handover: Included end-user training and post-implementation support to empower staff and ensure smooth adoption.

• Seamless, real-time synchronisation between systems
• Centralised job management and engineer scheduling
• Streamlined communication between office and field teams
• Improved service delivery and customer experience
• Improved accuracy and efficiency by reducing manual tasks and eliminating duplicate data entry.

The solution has allowed the client to scale their service operations efficiently, laying the foundation for further digital transformation initiatives.

Confidence IT had already been working with the client on broader IT support. Our technical depth, familiarity with their infrastructure, and ability to deliver custom integration solutions gave them the confidence to trust us with this business-critical project.