Assured Care Service

Assured Care Service is a UK-based social care provider offering personalised support services to individuals in the community. Their work requires reliable communication and secure systems to deliver high-quality care.

• Microsoft 365 migration
• Email migration
• DNS and domain support

Assured Care Service used basic email services provided through their domain host (Ionos), which lacked reliability, collaboration tools, and scalability. As the business grew, they needed a more professional and secure email solution to support operations and client communication.

We migrated all user mailboxes from Ionos to Microsoft 365 without data loss and minimal disruption. This included:

• Pre-migration planning and DNS configuration
• Seamless mailbox migration to Microsoft 365
• Set up of Outlook across all devices and staff training, where needed
• Ongoing support post-migration for a smooth transition

• Improved Email Reliability: More stable, secure access to emails across all devices
• Professional Collaboration Tools: Access to Microsoft 365 apps, including Teams and SharePoint
• Zero Downtime: The migration was completed without disruption to daily operations
• Scalable for Growth: Their Microsoft 365 tenant is now ready to support future team expansion.

They needed a responsive IT partner to manage the migration process and provide trusted advice without technical jargon. Confidence IT delivered a simple, hands-off experience and continues to support their team as the business grows.