About Us
Managed IT Support & Cybersecurity Experts You Can Rely On
Confidence IT helps businesses run smoothly by delivering reliable, secure, and proactive IT support. Based in Milton Keynes, our team provides managed IT services, cloud solutions, phone systems, and cybersecurity protection to keep your organisation productive and protected.
We are accredited in Cyber Essentials, ISO 27001 and ISO 14001, so you can be confident that security, compliance, and sustainability are built into the way we work.
The Confidence IT Story
Founded in 2001 by Alastair Smith, Confidence IT has grown from a small start-up into a trusted managed service provider. We support organisations of all sizes, from local businesses to global brands, with a focus on service quality and long-term relationships.
Over the years, we have expanded our team, improved our processes, and invested in tools that allow us to deliver IT support quickly, transparently, and effectively.
Our Mission
Our mission is simple: to help your business thrive through dependable IT services. We focus on reducing downtime, improving efficiency, and keeping your systems safe, so you and your team can concentrate on running the business.
Meet the Team
Our team of IT professionals is the backbone of Confidence IT. From experienced engineers to helpful support staff, every person plays a role in making your IT work better.
Alastair
Managing Director, specialising in IT strategy and long-term planning.
Duncan
Engineering Director, expert in Automation and software programming.
David
Business Development Director, focused on building lasting and trusted partnerships.
Jo
Office Manager, Strong admin and management skills keep everything running smoothly.
Aaron
Project Lead, makes sure migrations, upgrades & new systems run smooth and on time.
Xavier
Customer Success, focuses on client relationships, helping clients get the best from their IT.
Wasek
Support Supervisor, manages the help desk, coordinating responses and ensuring issues are resolved quickly.
Rohin
Support Technician, provides frontline IT support, troubleshooting problems and keeping clients up and running.
Aaran
Support Technician, delivers day-to-day technical support with a friendly, problem-solving approach.
Why Choose Confidence IT
Reliable IT Support
Tailored Solutions
Lightning Fast Response
Proactive Protection
Business Ready Security
Scales With You
Brand
OUR BRAND –
IT’S IN OUR DNA
Our branding conveys a confident and stand-out work ethic which we always aspire to achieve in everything we do. The binary underline indicates the Information Technology roots of our business. Binary is to IT what DNA is to life; without DNA there is no life, and without binary, there is no technology.
All technology operates and communicates using binary – yes/no, on/off, true/false, A-Z, 0-9 – it all boils down to a simple chain of 1s and 0s!
