About Us
Managed IT Support & Cybersecurity Experts You Can Rely On
Confidence IT helps businesses run smoothly by delivering reliable, secure, and proactive IT support. Based in Milton Keynes, our team provides managed IT services, cloud solutions, phone systems, and cybersecurity protection to keep your organisation productive and protected.
We are accredited in Cyber Essentials, ISO 27001 and ISO 14001, so you can be confident that security, compliance, and sustainability are built into the way we work.
The Confidence IT Story
Founded in 2001 by Alastair Smith, Confidence IT has grown from a small start-up into a trusted managed service provider. We support organisations of all sizes, from local businesses to global brands, with a focus on service quality and long-term relationships.
Over the years, we have expanded our team, improved our processes, and invested in tools that allow us to deliver IT support quickly, transparently, and effectively.
Our Mission
Our mission is simple: to help your business thrive through dependable IT services. We focus on reducing downtime, improving efficiency, and keeping your systems safe, so you and your team can concentrate on running the business.
Meet the Team
Our team of IT professionals is the backbone of Confidence IT. From experienced engineers to helpful support staff, every person plays a role in making your IT work better.
Alastair
Managing Director
Alastair sets the direction for Confidence IT, guiding long-term strategy and growth. He works closely with clients to support planning, consultancy and smarter use of technology.
Duncan
Engineering Director,
Duncan leads our technical direction, automation and internal systems development. He keeps our tools, processes and platforms efficient, secure and future-focused.
David
Commercial Development Director,
David oversees commercial development, marketing and new opportunities. He works with clients and partners to align services with business goals and manage long-term relationships.
Jo
Office Manager,
Jo keeps the day-to-day operations running smoothly across the business. She supports the team and customers while keeping everything organised and on track.
Aaron
Project Lead & Senior Technician,
Aaron plans and delivers technical projects from specification through to completion. He also provides senior-level support and consultancy for more complex requirements.
Xavier
Customer Success Lead,
Xavier focuses on delivering a positive, consistent service experience for our customers. He handles regular reviews, forward planning and issue resolution, alongside senior technical work.
Wasek
Support Lead,
Wasek manages the helpdesk and oversees day-to-day support operations. He keeps service levels on target while supporting the team and contributing to projects.
Rohin
Support & Project Technician,
Rohin provides reliable support and assists with technical project delivery. He brings a practical, calm approach to resolving issues and implementing solutions.
Aaran
Support Technician,
Aaran delivers friendly, responsive support to keep clients productive and secure. He assists with everyday IT queries, troubleshooting and user support.
Why Choose Confidence IT
Reliable IT Support
Tailored Solutions
Lightning Fast Response
Proactive Protection
Business Ready Security
Scales With You
Brand
OUR BRAND –
IT’S IN OUR DNA
Our branding conveys a confident and stand-out work ethic which we always aspire to achieve in everything we do. The binary underline indicates the Information Technology roots of our business. Binary is to IT what DNA is to life; without DNA there is no life, and without binary, there is no technology.
All technology operates and communicates using binary – yes/no, on/off, true/false, A-Z, 0-9 – it all boils down to a simple chain of 1s and 0s!
