Assured Care Service is a UK-based social care provider offering personalised support services to individuals in the community. Their work requires reliable communication and secure systems to deliver high-quality care.
Services Provided
- Microsoft 365 migration
- Email migration
- DNS and domain support
The Challange
Assured Care Service used basic email services provided through their domain host (Ionos), which lacked reliability, collaboration tools, and scalability. As the business grew, they needed a more professional and secure email solution to support operations and client communication.
Our Solution
We migrated all user mailboxes from Ionos to Microsoft 365 without data loss and minimal disruption. This included:
- Pre-migration planning and DNS configuration
- Seamless mailbox migration to Microsoft 365
- Set up of Outlook across all devices and staff training, where needed
- Ongoing support post-migration for a smooth transition
The Result
- Improved Email Reliability: More stable, secure access to emails across all devices
- Professional Collaboration Tools: Access to Microsoft 365 apps, including Teams and SharePoint
- Zero Downtime: The migration was completed without disruption to daily operations
- Scalable for Growth: Their Microsoft 365 tenant is now ready to support future team expansion.
Why They Chose Confidence IT
They needed a responsive IT partner to manage the migration process and provide trusted advice without technical jargon. Confidence IT delivered a simple, hands-off experience and continues to support their team as the business grows.